Where's my parcel?
Enter the tracking number from your shipping confirmation email.
How it works
- Step 1Find your numberIt's in your shipping confirmation email.
- Step 2Enter it aboveNo account or sign-in needed.
- Step 3Follow your parcelSee each update, from shipping to your door.
Common questions
What is SR Parcel?
SR Parcel is the tracking page for your order. The store you bought from sends your parcel with a tracking number, and this is where you follow it. We don't sell the products.
Why hasn't my tracking updated?
Parcels are only scanned at certain points along the way, so several days without an update is normal, especially on longer routes. It doesn't mean something is wrong.
Why can't you find my number?
Check it against your shipping confirmation email. New numbers can take a few hours to appear, so if it was only just sent, try again later.
It says delivered, but I don't have it
Check your mailbox and around your address, and ask neighbours or anyone at home who may have taken it. If it still hasn't turned up after a day, contact the store you ordered from.
Can I change my address or cancel my order?
Only the store you ordered from can do that, so contact them as soon as you can and quote your tracking number.
Who do I contact?
The store you ordered from has your order details, so they're the best place for anything about your order. If this tracking page itself isn't working, email support@srparcel.com.